Terms & Conditions

Terms and conditions of use:

  1. By using Allure’s website, you the customer agree to be bound by these terms & conditions.
  2. These terms & conditions are subject to change without notice. It is your responsibility to check the terms & conditions each time you place an order.   

 

Shopping on Allure’s Website

Products may be purchased from Allure by adding the items to your shopping cart. When you checkout, you will be offered the option to pay through Paypal or Stripe.  You are also more than welcome to phone our store in Sligo directly on 0719153353 should you wish to pay over the phone through our store terminal.

When an order is made, you will receive a confirmation e-mail to the e-mail address supplied at the time of ordering. We advise that you check this email for accuracy and let us know immediately if there are any errors. Receipt of the confirmation from Allure does not imply acceptance of the order. Once the order is processed, you will be notified of acceptance of the order.

All orders placed through our website will be subject to our acceptance of the order. We reserve the right to decline any order for any reason.

 

Payment 

We accept payments via Paypal either with or without a paypal account & also Stripe as the preferred method of payment however we can also take payment over the phone through our terminal should you prefer this ph: 071 91 53353.

 

Orders & Stock Availability

All orders placed through this website are subject to acceptance by Allure and product availability. On rare occasions where the goods ordered are not available, you will be notified as soon as possible by e-mail, or telephone. You will be given the option either to wait until the item comes back into stock, replace with a similar value item, or to cancel your order.

We reserve the right to withdraw from sale any items that have been priced incorrectly. Any contracts or agreements formed between yourself and Allure through this website shall be governed and construed according to Irish law.

 

Published Prices

Prices displayed are in Euro. All prices listed on the website include VAT.

All products available on Allure website have the price clearly indicated and we make every effort to ensure that the prices are correct. In the event that a price is incorrect we will inform you of the correct price and give you the opportunity to cancel the order and receive a full refund.

All prices are subject to change without notice.

 

Special Offers & Discount Codes 

On occasion, we may issue special offer or discount codes. Offers cannot be used in conjunction with other special offers or sale items. These offers are subject to change without notice. They are limited to stock on hand. They may be withdrawn without notice. 

DELIVERY

We are delighted to offer nationwide & worldwide delivery.  All orders are delivered by Registered Post outside of Ireland and are delivered by Fastway Couriers or Registered Post within Ireland.  In all cases you will be required to sign for the goods to acknowledge you have received them.  We recommend you provide a contact telephone number that we can pass on to the courier, in the case that they may need to contact you to make delivery arrangements at your convenience. If the courier cannot make the delivery and the goods are returned to us, you will be liable to pay €9.90 for the return charges as well as re-delivery cost.

We are unable to change the delivery address after the order has been despatched.

Whilst we endeavour to deliver goods on the day stated, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

Delivery charges vary worldwide depending on the country and when you complete your details on your order this cost will appear.

Delivery charges for the majority of items anywhere in Ireland are FREE if the order is over €50.00 or €5 for any order under this sum.

Some exceptions apply such as large pieces of furniture or mirrors which will require pallet delivery due to their nature.

(Please note should you receive an item which is purchased with our Free delivery promotion and 'change your mind' about the product and would like to return it, we will refund your item less the original €5 cost to deliver).

 

*Delivery times apply to orders placed before 1pm Monday - Friday. All orders received before 1pm will be delivered by courier the following day in most cases (sometimes 2-3 days max) in Ireland, providing the products are in stock. All orders received after 1pm, and in stock, will be despatched the following day.

Orders received on weekends, bank holidays and public holidays will be dispatched the next working day.

Any orders placed on Friday will not be delivered until after the weekend as weekend deliveries are not available through our courier service.

 

Returns & Refunds Policy

We hope you like your order from Allure.  If for any reason you would like to return an item, we are happy to offer you a refund or an exchange within 14 days of receipt of your online order.

The item(s) must be in new, unused and unworn condition with tags attached and in original packaging.  Please note we do not issue refunds on gift voucher orders.

(It is our policy to return goods to the purchaser if we suspect that any item(s) have been used or worn, are soiled or stained, damaged or smell of smoke or any other odour).

Please Note:  If your return order availed of our FREE delivery promotion initially and you change your mind on keeping the item, the item will be refunded less the original delivery charge as its not being kept.

NOTE:
Unfortunately we do NOT offer FREE Returns.  You can make a return through your local post office or alternatively in person instore.

For reasons of health and hygiene we are unable to offer exchange or refund on the following products once the original packaging has been opened unless they are genuinely faulty:

- Pierced earrings

Any breakages or damage must be reported to customer service on allureonlineshop@gmail.com or via Facebook Messenger within 24 hours of purchase/delivery.

This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection.

Following inspection of the returned goods and after your return has been processed you will be refunded the amount due through the original method of payment, excluding original postage charge.

You should expect to see the refund in your account within 5 working days from receipt of this email; however some banks may be faster and others take longer.  If you have not received this money into your account after 10 working days you should contact allureonlineshop@gmail.com

 

RETURNS VIA POST

Bring your return to your nearest postal office and organise to pay return postage. We advise registering the return so as you have proof of postage and can track the status on your return.
(Please Note: Allure are not responsible for any items lost in transit while being returned to us).

When your return package has been received, your refund will be issued and funds should reach your bank within 5 working days.

POSTAL ADDRESS:

RETURNS C/O ALLURE, Unit 11, Quayside Shopping Centre, Sligo, F91 E761.
Ph: 071 91 53353.

If you have any query whatsoever please don’t hesitate to contact us on allureonlineshop@gmail.com

 

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